Accessibility Information

The TORONTO 2015 Pan Am/Parapan Am Games Organizing Committee (TO2015) is committed to creating an accessible Games experience for everyone. This means that both Pan Am and Parapan Am venues and services will be accessible for people of all abilities. TO2015’s goal is to ensure that everyone can share the same great Games experience and enjoy all that the TORONTO 2015 Games will offer!

These guides have been designed as the go-to resource for all Games-related accessibility information, and include a venue-by-venue description of specific accessible services and locations, including:

  • Accessible transportation options.
  • Accessible entrances and exits.
  • Accessible amenities such as washrooms, concession stands and merchandise kiosks.
  • Accessible seating and adjacent companion seating.
  • Accessible medical services.
  • Complimentary wheelchair loan on a first come, first serve basis.
  • Personal wheelchair storage.
  • Service animal relief areas.
  • Assistive listening device loan on a first-come, first-served basis.
  • ..and more!

Getting to the Games

Plan

Spectators travelling to events by public transit or by driving themselves can access web-based and mobile trip planning tools. Tools can be accessed at  ontario.ca/Games2015 or through their mobile provider app store.

Public Transit

Spectators may use their printed event ticket (tickets shown on a mobile device will not be accepted) to access conventional and specialized transit to and from the venue on the day of the event. There is no charge for this access. Participating transit agencies include:

  • GO Transit
  • Toronto — Toronto Transit Commission and Wheel-Trans
  • Durham Region — Durham Region Transit and Durham Region Transit Specialized Services
  • York Region — York/Viva Transit and Mobility Plus
  • Mississauga — MiWay
  • Peel Region — TransHelp
  • Milton — Milton Transit and access+
  • Brampton — Brampton Transit/ Züm
  • Oakville — Oakville Transit and care-A-van
  • Burlington Transit — Burlington Transit and Handi-Van
  • Hamilton — Hamilton Street Railway and DARTS
  • St. Catharines — St. Catharines Transit
  • Niagara — Niagara Specialized Transit

Call One

For spectators requiring specialized transit such as Wheel-Trans across the Greater Toronto and Hamilton Area, advanced booking will be required through the Call One call centre. Please call 844.PARA.ONE (844.727.2663) seven days prior to your scheduled event date.

Parking

Accessible parking spaces will be available at or near all ticketed competition and ceremony venues. These spaces must be pre-booked prior to attending your event.  Pre-book an accessible parking space online or call 1.844.695.4313.

Live Audio Description

For the first time in Pan Am/Parapan Am Games history live audio description will be provided for spectators at the Opening Ceremony, Closing Ceremony and for three sports: goalball, judo and select sessions of wheelchair basketball, covering all semi-finals and medal round games.

Live audio description consists of an in-venue narrator who actively describes the series of events for spectators with a visual impairment. The description is transferred from the narrator through an FM-transmitted assistive listening device to spectators. The assistive listening devices can be picked up from the information booth at each venue. To borrow an assistive listening device, spectators are required to leave a piece of identification at the information booth as a deposit. Spectators may collect their identification when returning the device.

Please note that assistive listening device loans are available on a first-come, first-served basis.

Summary of Sport Sessions

Goalball: all sessions

Judo: all sessions

Wheelchair basketball: includes all semi-final and medal rounds (session codes listed below)

Session Date Time
PWB02

Saturday August 8, 2015

4:15 PM – 8:45 PM
PWB04 Sunday August 9, 2015 4:15 PM – 8:45 PM
PWB06 Monday August 10, 2015 4:15 PM – 8:45 PM
PWB08 Tuesday August 11, 2015 4:15 PM – 8:45 PM
PWB10 Wednesday August 12, 2015 4:15 PM – 8:45 PM
PWB12 Thursday August 13, 2015 4:15 PM – 8:45 PM
PWB13 Friday August 14, 2015 10:30 AM – 12:45 PM
PWB14 Friday August 14, 2015 4:30 PM – 6:45 PM
PWB15 Tuesday August 11, 2015 8:30 AM – 11:00 AM

Are You Ready? Challenge

Building on the concept used in Are You Ready?, the TORONTO 2015 Parapan Am Games promotional video that follows para-athletes who are training for the Games, the Are You Ready? Challenge encourages businesses to get ready to be great and inclusive hosts to the world during the Games.

Up for the Challenge? Here's What You Need to Do:

  • Visit the Rick Hansen Foundation’s Planat website to complete the business self-assessment (mandatory).
  • Incorporate the four low-cost steps (below) to the business (mandatory).
  • Attend the Are You Ready? Conference (optional).
  • Amend Planat profile to reflect improvements (mandatory).
  • Post a ♡ Parapan Am sticker in the storefront window (optional).

Four Low-Cost Improvements...

  1. Create a clear path of travel.
  2. Offer a no-step entrance.
  3. Show how your business meets the Accessibility for Ontarians with Disabilities Act customer service standards.
  4. Provide accessible documents and communication materials (printed and online).

The Are You Ready? Challenge ran from March 1 to June 1, 2015.

For more information, please contact areyouready@toronto2015.org.


TO2015’s Commitment to Accessibility

TO2015’s accessibility planning goal is to ensure all spectators receive the same experience or level of service regardless of which venue they visit. The TORONTO 2015 Pan Am/Parapan Am Games will be the largest international multi-sport Games ever held in Canada. TO2015 has an opportunity to not only build accessible venues and deliver accessible services for the Games but also to influence the built environment as well as attitudes and behaviours of its partners, sponsors and communities.

Objectives

TO2015’s accessibility planning was developed with the following objectives in mind

  • Venues and services will be accessible to persons with a disability during the Games period.
  • The Games will be used as a platform to showcase accessibility and positively influence behaviours and attitudes.
  • Social legacy initiatives will be developed with partner organizations for Ontario.

Principles

The TORONTO 2015 Pan Am / Parapan Am Games Organizing Committee (TO2015) is a not-for-profit organization. Its mandate is to plan, organize, finance, promote and stage the TORONTO 2015 Games. Its mission is to ignite the spirit through a celebration of sport and culture. TO2015 supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA) and has established policies, practices and procedures which are consistent with accessibility standards established under the AODA.

The ultimate goal of TO2015’s policy is to meet and, where possible, exceed service delivery expectations while serving customers with disabilities. Comments regarding how well those expectations are being met are welcome and appreciated; feedback can be sent to  accessibility@toronto2015.org or by calling 416-957-2015.

Where possible, feedback will be addressed immediately. However, some may require more effort to address, and must be reviewed for action, possibly at a higher level. Customers can expect an acknowledgement of verbal/telephone feedback within 72 hours. TO2015 endeavours to respond to feedback in a format that is accessible to the customer.

TO2015’s Accessible Customer Service Plan document, as required by the AODA, is available upon request.