Services on-Venue

Information Booths

Every TORONTO 2015 Pan Am and Parapan Am Games venue features an information booth staffed by friendly Games volunteers who are there to enhance your Games experience. Here you’ll find answers to questions about the venue or the Games, as well as details about competition schedules, results, directions, transportation, accessibility, PANAMANIA and tourism.

The information booth also provides assistive listening devices and wheelchair loans, manages the venue’s lost and found, assists with missing or found persons, and facilitates stroller and wheelchair storage services. Volunteers at the information booths can also provide assistance in English, French and Spanish.

The information booth is easy to find at the venues. Locations are identified on venue maps and marked by free-standing signage with the information icon.


Assistive Listening Devices

Assistive listening devices that amplify the sound of sport announcements and performances at PANAMANIA Live Sites are available at most venues. Visit the information booth upon your arrival to make the arrangements. These devices are available on a first-come, first-served basis, and you will be required to leave a piece of identification as a deposit.


Audio Descriptive Services

For the Pan Am and Parapan Am Opening and Closing Ceremonies, audio descriptive services of the performances are available in English, French and Spanish through assistive listening devices. Visit the information booth upon your arrival to make the arrangements. These devices are available on a first-come, first-served basis, and you will be required to leave a piece of identification as a deposit.


Wheelchair Loans

The information booths at most venues are able to provide loans of wheelchairs. Visit the information booth upon your arrival to make the arrangements on a first-come, first-served basis. You will be required to leave a piece of identification as a deposit.


Lost and Found

The venue’s information booth also acts as the lost and found location. If you have lost or found an item, please go to the nearest information booth for assistance. Items turned into the information booth are logged and remain at the venue until the end of the day. They are then transported to the central Lost and Found Claims Centre where they can be reclaimed after approximately 48-72 hours. For more details or to log a lost item, visit TORONTO2015.org/spectator/lost-and-found.


Stroller/Wheelchair Storage

All TORONTO 2015 Pan Am and Parapan Am Games venues allow strollers, but in most cases strollers are not allowed in the seating areas. Complimentary storage is available for strollers at each venue’s information booth. You may also store personal wheelchairs, scooters and child-carrier backpacks. TO2015 does not assume responsibility for any loss or damage to items left in storage.


Power Chair Charging Station

If your power chair requires charging, the volunteers on-venue will direct you to the venue’s approved power chair charging locations. This service is offered at select venues. TO2015 does not assume responsibility for any loss or damage to items left unattended.


Concessions

Part of the Games experience is the variety of food and beverage options available at venue concessions. Different caterers, concessionaires and food trucks will provide a range of dining options, including fresh Ontario-grown fruits and vegetables and locally raised meat and poultry.

  • Food concessions are in service from gate opening until 30 minutes before the end of competition.
  • Alcoholic beverages are available for purchase at select licensed venues.
  • Free drinking water is available at all venues.

Merchandise

Official TORONTO 2015 Pan Am and Parapan Am Games merchandise is available on venue and in several other locations across the Games footprint. Merchandise kiosks are clearly identified on the venue maps and on venue signage. 


Methods of Payment at the Venue

ATMs are available at select TORONTO 2015 Pan Am and Parapan Am Games venues. Please consult with the corresponding venue page to see if there is one at your destination. Keep in mind that some parking options are cash-only, consult your venue page in this guide for details.


Spectator Medical Services

Medical services are available at all ticketed competition venues. The spectator medical locations are clearly marked on venue maps and at the venue there is signage with the medical icon to identify the medical services location.


Family Washrooms

Families can access family washrooms and baby changing tables at select competition venues.


Accessible Washrooms

All TORONTO 2015 Pan Am and Parapan Am Games venues feature clearly marked accessible washrooms and/or accessible portable washrooms.


Service Animals

Service animals are welcome at all TORONTO 2015 Pan Am and Parapan Am Games venues and in all spectator areas. Venue staff and volunteers can identify designated service animal relief areas. Owners must supply their own waste bags and dispose of solid animal waste appropriately.


Sponsor Activations

All across the Games footprint, TO2015’s sponsors are hosting a variety of interactive exhibits, exclusive promotions and specialized services for spectators at venues.


Free Wi-Fi by Cisco

Keep on top of all the Games action on your mobile device. Select TORONTO 2015 Games venues will include complimentary Wi-Fi labelled “FreeWi-FiByCisco” with no login required. Service availability and coverage areas may vary by venue.


Cisco Interactive Experience Kiosk

Learn more about the TORONTO 2015 Games at the Cisco Interactive Experience kiosk. At the touch screen kiosk you can access information about the TORONTO 2015 venues, sports and events. You can also take souvenir photos at any of these locations and share them with friends via email. At certain locations, the kiosk also has a Cisco TelePresence system to provide face-to-face, high-definition video interaction with a Games expert. The kiosk and TelePresence are here to help you make the most of the TORONTO 2015 Games and enhance your experience.